Provision1. Creation of an effective hotel management model.
Development and implementation of the organizational and staffing structure of the enterprise, legal management scheme.
2. Technological support:
Definition and integration of specialized hotel management systems, organization of an effective model for linking various automation products, docking, unloading, reporting forms, etc.
Implementation of advanced developments. Technologies for efficient use of resources and cost reduction.
3. Hotel branding
4. Implementation of uniform standards of work and quality of services provided
5. Tariff policy, pricing
6. Sales organization
Provision of modern sales tools, connection to network distribution channels
7. Legal support:
Review of contracts with the hotel's counterparties. Representation of interests in courts.
8. Product Launch Effectiveness and Awareness
Brand Awareness, Marketing Activities and PR
9. Loyalty program
Development, implementation and support
10. Centralized procurement
Corporate discounts and proven quality
11. Budget planning, Investment planning
Support1. Legal support
Consultations, instructions.
2. Marketing and advertising support
Preparation of texts, layout, development, publications
3. Expert support
Expert consultations, training and workshops for staff. Organization of processes.
4. Exchange of experience
Use of advanced developments of the chain’s hotels, databases, statistics, organization of internships.
5. Attracting guests
Attracting guests through our own client base, effective distribution of incoming requests, inclusion in a single booking channel and the use of established sales channels.
6. Centralized approach to training and professional development of specialists
Attracting guests through our own client base, effective distribution of incoming requests, inclusion in a single booking channel and the use of established sales channels.
7. Assistance of hotels in the chain
Organization of operational support for hotels by providing human resources, material resources, equipment and technology, other hotels in the chain in case of urgent need.
8. Risk and reputation management
Management decision
9.Expanding the range of services provided and improving their efficiency.
ControlControl of the quality of services provided and compliance with Standards:
- Mystery guest;
- Mystery calls;
- Centralized processing of guest reviews;
- Scheduled inspections of hotel technology experts;
- Hotel certification.
- Compliance with the brand book
- Quality of accounting, bookkeeping and management (completeness and accuracy of reflection)
- Cash flow CAPEX
- Execution of the income and expense budget
- Targeted use of funds
- Compliance with the tariff policy and the policy of providing discounts
- Quality of work with personnel and the level of staff turnover
Management decisionTariff policy, pricing
List of provided services
Development
Promotion
Optimization
Risk management
Main functions of the Management Company